Kam became manager at the pharmacy in September 2015 and soon realised the complexities of the business and the necessary services to patients. The pharmacy was not organised, staff were unsure of their roles, procedures were not written and the ones that were written were clearly not being abided by. Furthermore, there are six more pharmacies within walking distance in the area and patients were leaving Imaan Harehills Pharmacy due to the poor service that had been offered.
Kam realised that his immediate priorities for the business were: